Privacy Policy

 

Effective Date: September 16, 2026 Website: oyarain.com

Oyarain (“we,” “us,” “our,” “the Company”) operates as a resort booking and hospitality services agency, currently serving the Wayanad region with plans to expand to other destinations. We collect business-to-business (B2B) rates from resorts and other accommodation partners and market and sell these at commission-based rates to travelers, travel agents, and corporate clients. We also offer OTA (Online Travel Agency) management, operations management, production, and marketing services to our resort partners.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit oyarain.com, use our booking services, or engage with us as a resort partner, travel agent, or customer.

1. Information We Collect

1.1 Information You Provide to Us

  • Guest/Customer Details: Name, email address, phone number, billing address, and identity documents (where required by a resort for check-in).
  • Booking Information: Travel dates, number of guests, room preferences, special requests, and payment details.
  • Payment Information: Card details or UPI/bank information processed through secure third-party payment gateways (we do not store full card numbers on our servers).
  • Resort/Partner Information: Business name, contact details, rate sheets, inventory, and commercial terms shared with us for OTA management, marketing, or operations services.
  • Communications: Any information you provide when you contact us via phone, email, WhatsApp, or contact forms on our website.

1.2 Information Collected Automatically

  • Device & Usage Data: IP address, browser type, device type, pages visited, time spent on the site, and referring URLs.
  • Cookies & Tracking Technologies: We may use cookies and similar technologies to improve site functionality, remember preferences, and analyze traffic (see Section 6).

1.3 Information from Third Parties

  • Information received from resort partners, OTAs, payment processors, or marketing/analytics platforms we work with to fulfill bookings and provide services.

2. How We Use Your Information

We use collected information to:

  • Process and confirm resort bookings on your behalf
  • Communicate booking confirmations, changes, or cancellations
  • Provide customer support and respond to inquiries
  • Manage OTA listings, pricing, and inventory for resort partners
  • Deliver marketing, production, and operations management services to partner resorts
  • Send promotional offers, newsletters, or updates (only where you have opted in, or as permitted by law)
  • Improve our website, services, and customer experience
  • Comply with legal, regulatory, or tax obligations
  • Detect and prevent fraud or misuse of our platform

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Resort Partners: To fulfill your booking, we share necessary guest details (name, contact info, stay dates, special requests) with the relevant resort.
  • Payment Processors: To securely process payments.
  • Service Providers: Third parties who assist us with website hosting, analytics, marketing, SMS/email communication, or customer support.
  • OTA Platforms: Where we manage listings on behalf of resort partners, relevant inventory and rate data may be shared with those platforms.
  • Legal Authorities: When required by law, court order, or to protect our rights, safety, or property.
  • Business Transfers: In connection with a merger, acquisition, or sale of business assets, subject to confidentiality safeguards.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, complete bookings, meet legal/tax requirements, and resolve disputes. Resort partner commercial data is retained for the duration of our business relationship and as required by applicable contracts or law.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking

Our website may use cookies to:

  • Remember your preferences and login sessions
  • Analyze site traffic and usage patterns
  • Support marketing and retargeting efforts

You can control or disable cookies through your browser settings, though this may affect certain website functions.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal/booking obligations)
  • Opt out of marketing communications at any time
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us using the details in Section 10.

8. Third-Party Links

Our website may contain links to resort websites, OTA platforms, or other third-party services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us so we can remove it.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Oyarain 📞 Phone: 8606772026 📧 Email: oyarainsales@gmail.com 🌐 Website: oyarain.com

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements — including as we expand operations beyond Wayanad. We will post the updated policy on this page with a revised “Effective Date.” We encourage you to review this page periodically.

This Privacy Policy is provided for general informational purposes. As Oyarain grows and begins operating across more locations or handling additional types of data (e.g., international guests, additional payment methods), we recommend having this document reviewed by a legal professional to ensure full compliance with applicable data protection laws (such as India’s Digital Personal Data Protection Act, and GDPR if serving EU customers).